VolvoBusesIndia : Important Points Regarding Services

1. VolvoBusesIndia* is only a bus ticket agent. It does not operate bus services of its own. In order to provide a comprehensive choice of bus operators, departure times and prices to customers, it has tied up with many bus operators.

VolvoBusesIndia’ advice to customers is to choose bus operators they are aware of and whose service they are comfortable with.

VolvoBusesIndia’ responsibilities include:

    -     Issuing a valid ticket (a ticket that will be accepted by the bus operator) for its’ network of bus operators
    -     Providing refund and support in the event of cancellation
    -     Providing customer support and information in case of any delays / inconvenience

VolvoBusesIndia’ responsibilities do NOT include:

    -    The bus operator’s bus not departing / reaching on time
    -    The bus operator’s employees being rude
    -    The bus operator’s bus seats etc not being up to the customer’s expectation
    -    The bus operator canceling the trip due to unavoidable reasons 
    -    The baggage of the customer getting lost / stolen / damaged
    -    The bus operator changing a customer’s seat at the last minute to accommodate a lady / child
    -    The customer waiting at the wrong boarding point (please call the bus operator to find out the exact
          boarding point if you are not a regular traveler on that particular bus)
    -    The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take
          customers to the bus departure point

2. The arrival and departure times mentioned on the ticket are only tentative timings . However the bus will not leave the source before the time that is mentioned on the ticket.

3. Passengers are required to furnish the following at the time of boarding the bus:
    -    A copy of the ticket (A print out of the ticket or the print out of the ticket e-mail). 
    -    Identity proof (Driving license, Student ID card, Company ID card, Passport, PAN card or Voter ID card).

Failing to do so, they may not be allowed to board the bus.

4. Change of bus: In case the bus operator changes the type of bus due to some reason, VolvoBusesIndia will refund the differential amount to the customer upon being intimated by the customers in 24 hours of the journey.

5. Cancellation Policy: What are the cancellation charges if i cancel my e-ticket ?
Our cancellation slabs are mentioned below :

Less than 1 week and upto 3 days before the travel : -  10 % of the total ticket fare
Less than 3 days and upto 24 hrs before the journey : - 15 % of the total ticket fare
Less than 24 hrs before departure : - No Cancellation
Partial cancellation is not allowed. 
For refund related enquiries kindly send us mail at : support@volvobusesindia.com


6. In case one needs the refund to be credited back to his/her bank account, please write your cash coupon details to support@volvobusesindia.com.

* Please Note : The transaction charges or the home delivery charges, will not be refunded in the event of ticket cancellation

7. In case a booking confirmation e-mail gets delayed or fails because of technical reasons or as a result of incorrect e-mail ID / phone number provided by the user etc, a ticket will be considered 'booked' as long as the ticket shows up on the confirmation page of www.volvobusesindia.com.